Customer Help

Our Happiness Team is always there to help.

Common purchase queries answered

Orders and Shipping

Typically, we ship products within 7 working days after receiving your payment, depending on product availability. The estimated delivery time for your order in most countries is between 15 to 20 days. To keep you informed, we provide tracking information, allowing you to monitor the progress of your delivery for a smooth and timely experience.

To change your shipping address, ensure accuracy during checkout. If you need to modify it after payment, please contact us before product delivery to the logistics company.

Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and a link to our tracking portal.

No, we do not store your credit card information. Your payment details are processed securely through our trusted payment gateway to ensure your privacy and security.

To check if we ship to your country, simply proceed to the checkout page on our website. During the checkout process, you’ll be prompted to enter your shipping address. Our system will automatically verify whether we can ship to your location.

If you place orders for different items simultaneously, you can expect to receive all those items conveniently packaged together in one shipment. This streamlined process ensures you get your complete order in a single package for added convenience.

If you need to swap an item

Returns and Exchanges

Please refer to our refund and return policy for details.

Once your items are deemed to be eligible for return, we will confirm the exact address with you.

If you have entered an incorrect shipping address, please email us immediately at We will make the necessary amendments before delivering it to the logistics company.

Once an order is submitted, it enters our processing system promptly. Please review your order carefully before confirming. If you have concerns, contact our customer support as soon as possible, and we’ll do our best to assist you.

Pre-orders are typically available for items that are not currently in stock. If an item is sold out, check if pre-order options are offered on our website. This allows you to secure the item in advance for delivery once it becomes available.

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