Frequently Asked Questions

Typically, we ship products within 7 working days after receiving your payment, depending on product availability. The estimated delivery time for your order in most countries is between 15 to 20 days. To keep you informed, we provide tracking information, allowing you to monitor the progress of your delivery for a smooth and timely experience.

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging. Our return and exchange policy allows you to return or exchange any EDC tool within 7 days of receiving your order. Please note that the charges for returning transportation and related handling fees will be at the buyer’s cost. For more details on our return and exchange policy, including any specific conditions or exceptions, please refer to our Return Policy page on our website.

Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and a link to our tracking portal.

You can email us at for general inquiries or
assistance. Our support team will respond to your message promptly.

To check if we ship to your country, simply proceed to the checkout page on our website. During the checkout process, you’ll be prompted to enter your shipping address. Our system will automatically verify whether we can ship to your location.

If you place orders for different items simultaneously, you can expect to receive all those items conveniently packaged together in one shipment. This
streamlined process ensures you get your complete order in a single package for added convenience.

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